Direct Connect Communications Inc., Voice, Data, Video

In today’s communication-intensive business world, you need a reliable strategy for managing messages as well as meeting customer demand for immediate information. The most effective strategy is the Toshiba Stratagy family of voice processing systems. By putting Stratagy’s sophisticated solutions to work, you’ll streamline your operations and increase your staff’s productivity.

Proven Reliability and Tradition
With a long history of expertise in both telephony and computer technology, Toshiba is uniquely qualified to bring the best of these technologies together in the Stratagy system. Toshiba has manufactured proven telecommunication systems for over a century. That’s why the Toshiba name is a guarantee of quality and reliability for millions of customers worldwide.

The Stratagy Family of Voice Processing Solutions
From automated attendant to voice mail to Unified Messaging, from an integrated circuit card to a rack mountable network server, you’ll find a Stratagy voice processing solution designed to cost-effectively meet your company’s specific needs. Since Stratagy is expandable, your investment will be protected as your voice processing needs change.

This feature answers incoming calls, enabling employees to focus on their main job responsibilities. aAutomated Attendant streamlines operational efficiency by allowing callers to route their own calls and leave messages without receptionist assistance. The caller simply enters the mailbox number of the person they’re calling, nd the call is handled based on that person’s specific mailbox configurations – from dialing another extension to screening the call to executing an IVR application. These capabilities make your telephone system work harder for you.

When a caller enters the specific extension or department they want, the call is automatically routed. Callers can easily find a person’s extension by using the company directory feature. If an extension is unanswered or busy, the call can be automatically routed to another extension or an operator. If all called extensions are unavailable, callers can hold, hang up, or leave a message. The system also detects fax tones and transfers those calls to a fax machine. Automated routing enables your staff to focus on tasks other than directing calls.

Telephone Answering

When an employee is unavailable or busy, Stratagy can take messages. Each employee can record up to seven personal greetings for his/her mailbox, with specific greetings scheduled to play at various times of the day. This ensures that callers hear accurate information 24 hours a day, 7 days a week. When extensions are busy or do not answer, Stratagy automatically plays the appropriate greeting. The caller is offered the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance.

Voice Messaging

Stratagy IVP8 users can manage voice messages with ease. You have total control over your messaging by simply pressing specific telephone keys. The Stratagy system saves time by letting you replay, skip forward or backward within a message, delete, pause, control playback speed and volume, play messages in order of priority, and much more. You can also share information by forwarding a message to other Stratagy users, and attach your own voice comments. You can even customize they way you’re notified of messages, from receiving a pager alert to indicating urgent status. Plus, you’ll maximize efficiency by creating folders for different types of messages.

Call Recording

During a call, you can record the conversation into your voice mailbox using the Toshiba Strata CTX business telephone system. This feature is ideal for keeping a record of important phone calls for future reference, and for capturing detailed information you may need to assure accuracy in correspondence, reports, etc. Starting and stopping a recording is as easy as pressing one key. Convenient pause and restart features enable you to review details of the conversation at your own pace.

Return to Top of Page

Samsung Products

SVM-400

Voice Mail System

Record, Listen, Save, Delete and Forward Messages Append Recorded Messages

SVMi-4

The SVMi-4 comes equipped with 2 ports and capability for 16 mailboxes, and it can be easily upgraded to 4 ports and 32 mailboxes using an upgrade key. The DCS Compact supports either the 2 port SVMi-4 or the 4 port SVMi-4 card. The DCS50si supports only the SVMi-4. The SVMi-4 has no moving parts. The memory capacity is almost 5 hours, and is stored on a 64Mb Compact Flash module. The installation of the SVMi-4 is extremely simple. Extension and mailbox information is automatically downloaded upon power up, and the system will operate as soon as it is turned on.

SVMi-8

The SVMi-8 is a self contained plug in voice mail/auto attendant card for the DCS, iDCS 500 and DCS 50si. Designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. It may act as an Auto Attendant system only, a Voice mail system only or both. Out of the box the SVMi-8 can handle 4 calls simultaneously, and it can be easily upgraded to handle up to 8 calls simultaneously. No external line or power connections are necessary, these are accomplished directly through the phone system. The Svmi-8's modular design allows it to be expanded to add voice ports as needed.